Last update: March 4, 2025.

1. IDENTITY AND ADDRESS OF THE CONTROLLER

T-LINE MÉXICO, S.A. DE C.V. (hereinafter referred to as “Controller”), with its registered address at Hamburgo 158, 3rd Floor, Juárez Neighborhood, Cuauhtémoc Borough, C.P. 06600, Mexico City.

2. PERSONAL DATA TO BE COLLECTED

The personal data of our clients (Data Subjects) may be collected through the following means:

(i) Directly, when the Data Subject enters their personal data through our website and/or social media.
(ii) Directly, through our customer service phone line.
(iii) Indirectly, when we receive personal data transfers under the provisions of Article 37 of the Federal Law on the Protection of Personal Data Held by Private Parties and its Regulations (the “Law”) or when the Data Subject has given their consent.
(iv) Indirectly, when information is obtained from publicly accessible sources permitted by law.

This Comprehensive Privacy Notice is made available to the Data Subject prior to collecting their personal data, in strict compliance with the principles of information, lawfulness, consent, quality, purpose, loyalty, proportionality, and responsibility as established by the Law. The personal data that may be collected, whether verbally, in writing, and/or electronically, with the Data Subject’s consent, include:

• Full Name
• Gender
• Address (street, number, neighborhood, borough/municipality, postal code, and state)
• Personal phone number
• Email address
• Tax data (Tax ID, tax address, and business name)
• Financial and/or asset data (bank card number, expiration date, security code, credit bureau inquiries)
• Information about preferences and interests related to the goods, products, and services we offer
• Information voluntarily provided for handling complaints, claims, or information requests

T-LINE MÉXICO, S.A. DE C.V. will not collect or process sensitive personal data. If you contact us through social media, we may collect public profile data to address your inquiries and requests regarding our products.

3. PURPOSES OF PERSONAL DATA PROCESSING

The collected personal data will be used for the following purposes:

A. Primary Purposes:

(a) Verifying your identity and the information you provide
(b) Creating and maintaining your client file
(c) Forming and/or updating our database
(d) Analyzing and assessing your creditworthiness for credit lines, products, and services
(e) Processing payments for purchased goods and services or granted credit lines
(f) Providing contracted services and/or processing remote purchases (including phone or online sales)
(g) Delivering purchased goods or services to our offices or your address
(h) Informing or contacting you via optical, sound, technological, or physical means (WhatsApp, SMS, phone, email, courier, etc.) regarding your purchases and/or service status
(i) Contracting insurance policies for purchased goods or services, when applicable
(j) Issuing invoices
(k) Surveillance within our facilities for the security of people and assets
(l) Complying with legal regulations and authorities’ requirements
(m) Addressing client complaints

B. Secondary Purposes:

Your personal information may also be used for:
(a) Sending advertising campaigns and promotions
(b) Advertising on social media, communication, and information channels
(c) Satisfaction surveys
(d) Market and statistical research

You have the right to object to the processing of your personal data for secondary purposes. If you wish to exercise this right, you must follow the procedure outlined in this Privacy Notice within five business days after this notice is made available. If you do not object, it will be understood that you consent to the processing of your data for all listed purposes. Refusing to allow the use of your personal data for secondary purposes will not affect your access to our services or products.

4. OPTIONS OR MEANS TO LIMIT THE USE OR DISCLOSURE OF PERSONAL DATA

To limit the use or disclosure of your personal data, you must send an email to the privacy department at: [email protected]. Alternatively, you can call +52 5555357079 or visit our offices at Hamburgo 158, 3rd Floor, Juárez Neighborhood, Cuauhtémoc Borough, C.P. 06600, Mexico City. You may also request to be added to our internal exclusion lists to avoid receiving promotional or marketing communications. Additionally, you can register with the Federal Consumer Protection Agency’s Public Registry for Advertising (REPEP) at http://repep.profeco.gob.mx/.

5. EXERCISING ARCO RIGHTS (ACCESS, RECTIFICATION, CANCELLATION, OR OBJECTION)

Under applicable law, you have the right to:

• Access the personal data held by the Controller and details about its processing
• Rectify data that is incomplete or inaccurate
• Cancel data under the terms of the Law
• Object to the processing of data for specific purposes

To exercise these rights, you or your legal representative must send an email to [email protected], request the ARCO rights form, and submit it along with the following scanned documents:
(i) A valid official ID
(ii) Full name of the data subject
(iii) A clear description of the personal data related to the exercised right
(iv) Legal documents proving representation, if applicable

The Controller will respond within 20 business days and, if the request is approved, will implement the requested action within 15 business days.

6. WITHDRAWAL OF CONSENT

You may withdraw consent for the processing of your personal data at any time by contacting [email protected], calling +52 5555357079, or visiting our offices at the address provided above. If you believe your personal data protection rights have been violated, you can file a complaint with the INAI at www.inai.org.mx.

7. TRANSFER OF PERSONAL DATA

T-Line México may transfer data under the provisions of Article 37 of the Law and in compliance with Article 68 of its Regulations. The following entity may receive data:

9. USE OF TRACKING TECHNOLOGIES (COOKIES)

Our website uses cookies, web beacons, and other technologies to monitor your online behavior and improve your browsing experience. Data collected includes:

• Browser type
• Server name
• IP address
• Date, time, and browsing duration
• Sections visited
• Websites accessed before ours

You may disable cookies through your browser settings.

10. SECURITY MEASURES

The Controller protects personal data through security software with restricted access. Physical documents are securely stored and accessible only to authorized personnel. Employees handling personal data are bound by strict confidentiality policies.

11. PRIVACY NOTICE UPDATES

This Privacy Notice may be modified due to legal updates, internal policies, or operational changes. Any updates will be posted on our website: https://tline.com/.

Last update: March 4, 2025.