Our professional services area’s mission is to be part of our clients’ work team, allowing them to focus on their business, without wasting time on administration and operation tasks.
Help Desk
We provide our clients with a first level of support, where qualified technicians guide the resolution of incidents in an efficient manner based on the ITIL methodology.
IT asset management
● Single point of contact.
● Availability to support all types of IT incidents.
● Personalized attention.
● Reduction of solution times.
● IT asset management.
Asset management and monitoring has become a relevant requirement. We support you with the inventory of hardware, software, warranty validity, etc. You will be able to have a clear action strategy for any requirement of your users.
Helpdesk platform
We provide our clients with a service platform that allows them to receive, manage, organize, automate and respond to their IT incidents.
Managed services
Our managed services allow our clients to partially or totally delegate the management and operation of their IT platforms to a trained and certified work team. Tline being responsible for the continuity and availability of its IT environment that supports its internal production processes.
In this type of service, we monitor, support and manage, in short we take full charge of your IT services based on established regulations and good practices recommended by the industry.
Infrastructure and backup administration
We manage our clients’ infrastructure, optimizing services and data protection while maintaining its efficiency, under a work methodology of continuous improvement.
Database administration
We manage and optimize the organization’s databases with a personal certificate.
Administration of operating systems and hypersivores
The administration of virtual platforms and operating systems is a task that requires permanent updating and management to achieve operational continuity.
Application management
In the administration of the applications we implement the good practices provided by the associated manufacturers, with a personal certificate in each of them.
Consulting
With TLine’s consulting services, our clients have a specialized multidisciplinary team with experience in IT environments, private, public or hybrid, whose mission is to support any growth and/or transformation project they require, guaranteeing its completion in a timely manner. successful, without surprise costs.
Transition to the cloud
At TLine, we specialize in accompanying our clients during the transition process to cloud services and in the implementation of hybrid strategies.
Our comprehensive approach not only makes it easy to migrate your services to the cloud, but also optimizes these services to maximize their efficiency and profitability.
We work closely with each client to understand their specific needs and develop customized solutions that drive their business to success in a constantly evolving technological environment.
Audit and assessment
To establish the baseline of operation of our clients’ IT platforms, among which are the levels of operation, compliance with standards and good practices, security levels, establishment of risk levels, available growth capabilities and documentation of their implementations. , we offer audit and assessment services, which allow us to establish risk mitigation plans, DRP, capacity planning, among others. In this way we can align the company’s strategic objectives with the proper articulation and management of technological resources in a Computer Plan.
Health monitoring
Evaluating the health of computer platforms is a service that allows us to know the current condition and state of the infrastructure, in order to develop mitigation actions to advance a strategy of operational continuity and high availability of services.
Data Protection
The greatest asset in an organization is its data. This is why at TLine we accompany our clients in the development of data protection, availability and recovery solutions for their information in the event of operational losses and/or alterations caused by computer attacks.
Capacity planning
The measurement and evaluation of the actual existing capacity and its projection over time allows companies to plan the required growth of their IT Infrastructure to face their new projects. At TLine we support you with this service to make the right decision.
Architecture and design
Through the Pre-Sale area, Tline approaches each project with our clients, doing a detailed survey of their requirements, aligning concepts and definitions according to their needs, evaluating their current platform, integrating the project into their IT master plan or building it. together when this planning is not available, in order to achieve its objectives with a view of sustainability and with a clear cost projection, aligned with its financial expectations.
We abstract ourselves from brands and products, we project the solution aligning with the objectives of our clients.
Technological solutions
Through the Pre-Sale area, Tline approaches each project with our clients, doing a detailed survey of their requirements, aligning concepts and definitions according to their needs, evaluating their current platform, integrating the project into their IT master plan or building it. together when this planning is not available, in order to achieve its objectives with a view of sustainability and with a clear cost projection, aligned with its financial expectations.
We abstract ourselves from brands and products, we project the solution aligning with the objectives of our clients.
Platform optimization
Production platforms need to be evaluated in order to update, optimize and integrate them as appropriate, seeking a balance for new investments, developing performance analyzes and configurations, always with a view to continuous improvement.
Observability and monitoring
At Tline we have solutions for the proactive management of platforms, applications and data centers based on payment for use, through a centralized monitoring platform which allows automating the tasks associated with the observability of IT components and their related services, such as environments. virtual systems, operating systems, databases, applications and elements of IP networks. We monitor Routers, Switches, Servers, Storage, devices supported by SNMP protocols as well as their derivatives, SDWAN, MPLS, VPN, ISDN, EIGRP, VoIP, QoS, Flow
Network monitoring
We monitor availability and performance of infrastructure components, bandwidth, IP traffic, Top Talkkers, Top Protocols, VoIP and QoS for each network component.
Infrastructure monitoring
We monitor availability and performance of infrastructure components, Server services, ILO, iDRAC, CMC as well as OS. MS Windows, Unix, Solaris, Linux among others.
Application monitoring
We monitor applications, Uptime, services, and others, such as MS Exchange-Oracle-Sybase/Postgre SQL-SQL-SAP-Container Docker-Sharepoint-VMware-Hyper-V-IIS-Active Directory
Digital experience
Do you want to maintain the expected level of service of your applications? With digital experience monitoring through RUM (Real User Monitoring) and APM (Application Performance Management) components you will have visibility like never before.
