PROFESSIONAL SERVICES

With TLine’s consulting services, our clients have a specialized multidisciplinary team with experience in private, public or hybrid IT environments, whose mission is to support any growth and/or transformation project that they require, guaranteeing its completion in the right way. successful, without surprise costs.

At TLine we accompany our clients in the transition of services to the cloud and the incorporation of hybrid strategies that allow them to optimize these services.

To establish the baseline for the operation of our clients’ IT platforms, among which are the levels of operation, compliance with regulations and good practices, security levels, establishment of risk levels, available growth capacities and documentation of their implementations. , we offer audit and assessment services, which allow establishing risk mitigation plans, DRP, capacity planning among others. In this way we can align the strategic objectives of the company with the proper articulation and management of technological resources in a Computer Plan.

Assessing the health of computer platforms is a service that allows knowing the current condition and status of the infrastructure, in order to develop mitigation actions to advance in a strategy of operational continuity and high availability of services.

The greatest asset in an organization is its data. That is why at TLine we accompany our clients in the development of solutions for data protection, availability and recovery of their information in the event of losses inherent to the operation and/or alterations caused by computer attacks.

The measurement and evaluation of the real existing capacity and its projection over time, allows companies to plan the required growth of their IT Infrastructure to face their new projects. At TLine we support you with this service to make the right decision.

Through the Pre-Sales area, Tline approaches each project with our clients, doing a detailed survey of their requirements, aligning concepts and definitions according to their needs, evaluating their current platform, integrating the project into their IT master plan or building it. together when this planning is not available, in order to achieve its objectives with a view of sustainability and with a clear projection of costs, aligned with its financial expectations.
We abstract from the brands and products, we project the solution aligning ourselves with the objectives of our clients.

We provide comprehensive advice on the design of technological solutions, transforming business needs into personalized proposals that accompany the growth strategy of our clients.

The productive platforms need to be evaluated in order to update, optimize and integrate them as appropriate, seeking a balance for new investments, developing performance analysis and configurations, always in the perspective of continuous improvement.

We provide our clients with a first level of support, where qualified technicians guide the solution of incidents in an efficient manner based on Itil methodology.

Main benefits:

• Single point of contact
• Availability to support all types of IT incidents.
• personalized attention.
• Reduction of solution times.

The management and monitoring of assets has become a relevant requirement. We support you with the inventory of hardware, software, validity of guarantees, etc. You will be able to have a clear strategy of action against any requirement of your users.

We provide our clients with a service platform that allows them to receive, manage, organize, automate and respond to their IT incidents.

At Tline we have solutions for the proactive management of platforms, applications and data centers based on payment for use, through a centralized monitoring platform which allows the automation of tasks associated with the observability of IT components and their related services, such as environments. systems, operating systems, databases, applications and elements of IP networks. We monitor Routers, Switches, Servers, Storage, devices supported by SNMP protocols as well as their derivatives, SDWAN, MPLS, VPN, ISDN, EIGRP, VoIP, QoS, Flow

We monitor availability and performance of infrastructure components, bandwidth, IP traffic, Top Talkkers, Top Protocols, VoIP and QoS for each network component.

We monitor availability and performance of infrastructure components, Server services, ILO, iDRAC, CMC as well as S.O. MS Windows, Unix, Solaris, Linux among others.

We monitor applications, Uptime, services, and others, such as MS Exchange- Oracle-Sybase/Postgre SQL-SQL-SAP-Container Docker-Sharepoint-VMware-Hyper-V-IIS-Active Directory

Do you want to maintain the expected service level of your applications? With digital experience monitoring through RUM (Real User Monitoring) and APM (Application Performance Management) components, you will have visibility like never before.

Our managed services allow our clients to partially or fully delegate the management and operation of their IT platforms to a trained and certified work team. Tline being responsible for the continuity and availability of its IT environment that supports its internal production processes.

In this service modality, we monitor, support and manage, in short, we fully take charge of your IT services based on established regulations and good practices recommended by the industry.

We manage our clients’ infrastructure, optimizing services and data protection while maintaining its efficiency, under a continuous improvement work methodology.

We manage and optimize the organization’s databases with certified personnel.

The administration of virtual platforms and operating systems is a task that requires permanent updating and management to achieve operational continuity.

In the administration of the applications, we implement the good practices provided by the associated manufacturers, with certified personnel in each one of them.