1. IDENTITY AND ADDRESS OF THE CONTROLLER
T-LINE MEXICO, S.A. DE C.V. (hereinafter the “Responsible”), with address at Avenida Paseo de la Reforma Number 404-1102, Colonia Juárez, Alcaldía Cuauhtémoc, C.P. 06600 in Mexico City.
2. PERSONAL DATA THAT WILL BE REQUIRED
Personal data of our clients (Owners), which may be collected through the following means:
(i) Directly when the Owner enters Personal Data through our website and/or social networks.
(ii) Directly to our telephone service number.
(iii) Indirectly when your Personal Data is transferred to us, either under the assumptions of article 37 of the Federal Law on Protection of Personal Data Held by Private Parties and its Regulations (Law) or by having given your consent to do so.
(iv) Indirectly when the information is obtained through publicly accessible sources permitted by Law.
This Comprehensive Privacy Notice is made available to the Owner prior to obtaining their Personal Data, in strict accordance with the principles of information, legality, consent, quality, purpose, loyalty, proportionality and responsibility contemplated in the Law. Personal data obtained verbally, in writing and/or by electronic means, in accordance with the purposes for which you grant your consent, will be the following:
-) Full name
-) Gender.
-) Address (street, number, Colonia, Mayor’s Office/Municipality, Postal Code and federal entity),
-) Personal phone,
-) Email,
-) Tax data (RFC, tax address and company name),
-) Asset and/or financial data (bank card number, validity and security code, data for inquiries in the credit bureau),
-) Information about your preferences and interests related to the goods, products and services that we offer,
-) Information that you voluntarily provide us to respond to complaints, claims or requests for information.
T-LINE MÉXICO, S.A. DE C.V. At no time will it collect or process sensitive personal data. In the event that you contact us through social networks, we may collect data from your public profile on social networks to respond to your requests and/or requests for information in relation to the products we offer.
3. PURPOSES OF THE PROCESSING OF PERSONAL DATA.
The personal data obtained will be used for the following purposes:
A. Primary: (a) verification of your identity and the information provided by you; (b) integration of your client file; (c) formation and/or updating of our database; (d) analysis and obtaining of your capacity and credit rating for contracting lines of credit, goods and services offered; (e) make payments derived from the contracting of goods and services or derived from the line of credit granted; (f) provide the contracted services and/or make the purchase of products requested by you remotely (including, but not limited to, telephone or Internet sales services); (g) deliver the purchased goods to our offices and/or to your home and/or provide you with the contracted services; (h) inform you and/or contact you by any optical, sound, technological or physical means (WhatsApp, SMS, telephone, email, messaging, among others), regarding the status of your purchases and/or delivery of the contracted goods or services. ; (i) contract insurance on the goods or services purchased when applicable; (j) issuance of invoices; (k) video surveillance within our facilities for the security of the people and property there; (l) comply with the applicable regulations and requirements of the authorities based on the Law for compliance with the legal provisions and requirements of various authorities and; (m) address your complaints as a customer.
B. Secondary: the personal information you provide us may also be used for: (a) Sending advertising campaigns and/or promotions; (b) Advertising on social networks, media and information; c) Satisfaction surveys; (d) Marketing and/or statistical studies.
The owner of the personal data has the right to object to the use of his or her personal data for the secondary purposes contained in section B. If he or she wishes to exercise this right, the owner of the personal data must do so in accordance with the procedure established in this Privacy Notice and within 5 business days following the date on which this Privacy Notice has been made available to you, so that the person responsible does not process your data for said purposes. By not objecting, it will be understood that the owner consents to the processing of his or her data for all the purposes listed above. The foregoing is without prejudice to the provisions of article 26 of the Law and other applicable provisions. Refusal to use your personal data will not be grounds for denying the services we offer and/or the acquisition of the goods you request.
4. OPTIONS OR MEANS OFFERED BY THE CONTROLLER TO LIMIT THE USE OR DISCLOSURE OF PERSONAL DATA.
You (as the Owner) to limit the use or disclosure of your personal data, must send an email, addressed to the person responsible for the privacy area to the following email address: privacy@tline.com, requesting the limitation of use or disclosure. that in question, where you can also request to be included in internal do not contact exclusion lists for promotional and marketing purposes. Likewise, you can register in the public registry to avoid publicity from the Federal Consumer Protection Agency (REPEP), by accessing the following link, http://repep.profeco.gob.mx/.
5. MEANS FOR THE EXERCISE OF THE RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION OR OPPOSITION.
In accordance with applicable legislation, you (as the Owner of the personal data) have the right to access the data in the possession of the controller and the details of its processing; also rectify them if they are incomplete or inaccurate; cancel them under the terms of the Law or oppose their treatment for specific purposes. Both the owner of the personal data and his legal representative may exercise the rights described above by sending an email to the following email address: privacy@tline.com, indicating the request to exercise the ARCO rights, addressed to the person responsible for privacy. . area. , who will send you in response the format for the exercise of ARCO rights. Once the request is received, the Owner must send it duly completed to the aforementioned address, attaching the following documents in a scanned copy or PDF: (i) valid official identification ,
(ii) full name of the owner, (iii) clear description of the personal data subject to the exercise of the right exercised and (iv) documents that prove the legal representation of the owner in case the rights are exercised by his representative. The person responsible will respond to said request within a period of no more than 20 business days by the same means. If said request proceeds, the person responsible will apply the right exercised by the owner within the following 15 business days. The person responsible may deny access to personal data, or carry out rectification or cancellation or grant opposition to the processing thereof, in the cases established in article 34 of the Law. The person responsible will not be obliged to cancel the personal data of the owner. , in the cases established in article 26 of the Law.
6. WITHDRAWAL OF CONSENT
You (as the Owner) may revoke the consent you have given for the processing of your personal data at any time, as established in article 8 of the Law. To do so, it will be necessary to send an email to the privacy area, in the following email address: privacy@tline.com where you will be informed of the procedure to follow. In the event that the Owner considers that his right to the protection of Personal Data has been harmed by the inadequate treatment thereof by the person responsible and/or his managers, he may file a corresponding complaint or complaint with the INAI, consult the Site website www.inai.org.mx for more information.
7. TRANSFER OF PERSONAL DATA CARRIED OUT.
These will be carried out by the person responsible in terms of what is established in article 37 of the Law, and in compliance with article 68 of the Regulation.
9. USE OF TRACKING TECHNOLOGIES ON OUR INTERNET PORTAL “COOKIES”.
We inform you that on our Internet page we use cookies, web beacons and other technologies through which it is possible to monitor your behavior as an Internet user, to provide you with a better service and experience when browsing our page, as well as to offer you new products. and services based on your preferences. The personal data that we obtain from these tracking technologies are the following: (i) Browser used, (ii) server name, (iii) IP address, (iv) date, time and time of browsing on the internet and on our website.
website or mobile application, (v) sections consulted, and (vi) Internet pages that were previously accessed from our website. These technologies can be disabled by following the steps below: 1. Access our website, 2. Click on the “Cookies” subsection of your browser; 3. Click on the legend to activate the cookie deactivation mechanism. Although most browsers accept “cookies”, the owner can configure his browser not to accept them.
10. NOTIFICATION OF UPDATES TO THIS PRIVACY NOTICE.
This Privacy Notice may be modified and/or updated at any time by the person responsible, to address legislative or jurisprudential reforms, internal policies or new requirements. As well as for: (i) new legal requirements; (ii) our own needs for the products or services we offer; (iii) our privacy practices; Changes in our business model, or other causes. We will notify you of any changes to our Privacy Notice through our website https:www.tline.com and/or any other of our property and/or on any of our social networks, for which we ask you to review it periodically.
Date of last update: July 26, 2022.
